Category
Installation & Upgrades
Product Version
9.0
9.13.0.1 -> 9.17.0.2 upgrade corrupted reports
Completed
Not sure if this has happened to others, but an upgrade to 9.17.0.2 corrupted all the reports in one of our customers' instances. I will try to reproduce. All report formatting was messed up, columns not showing when the SQL had the correct data.
This instance it changed all the numeric fields in this cross tab to a string (which are bus stop names). Had to roll back.
Any new *.yfx imports from our catalog's archive (9.13.0.1) all looked 'off' just like those appearing corrupted in the local YF report catalog.
Files:
image (35).png
The same question 
Hello Melissa Baldwin,
My name is Chegudi Priya from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #33889-05-21
Case Title: 9.13.0.1 -> 9.17.0.2 upgrade corrupted reports
Please allow us some time. We will get back to you shortly. If you have any further questions or need assistance, please reach out to us. We're here to help
Hello Melissa Baldwin,
My name is Chegudi Priya from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #33889-05-21
Case Title: 9.13.0.1 -> 9.17.0.2 upgrade corrupted reports
Please allow us some time. We will get back to you shortly. If you have any further questions or need assistance, please reach out to us. We're here to help
Hello Melissa Baldwin,
Thank you for your patience, We recommend not using release 9.17.0.2, as it contains several major bugs that impacted report generation. These issues have since been resolved in version 9.17.0.3.
If you have not rolled back your environment yet, could you please upgrade to version 9.17.0.3 and let us know whether you continue to experience the same issues?
We appreciate your cooperation and look forward to your update.
Thanks & Regards,
Priya.
Hello Melissa Baldwin,
Thank you for your patience, We recommend not using release 9.17.0.2, as it contains several major bugs that impacted report generation. These issues have since been resolved in version 9.17.0.3.
If you have not rolled back your environment yet, could you please upgrade to version 9.17.0.3 and let us know whether you continue to experience the same issues?
We appreciate your cooperation and look forward to your update.
Thanks & Regards,
Priya.
Hello Melissa Baldwin
I wanted to follow up with you regarding the information I provided in my last email. Did the information we sent you resolve the issue?
Please let us know if you need additional support on this issue.
Thank you,
Chegudi Priya
Yellowfin Technical Support
Hello Melissa Baldwin
I wanted to follow up with you regarding the information I provided in my last email. Did the information we sent you resolve the issue?
Please let us know if you need additional support on this issue.
Thank you,
Chegudi Priya
Yellowfin Technical Support
I had the exact same problem. I’m updating today to check if it fixes it
I had the exact same problem. I’m updating today to check if it fixes it
Hello Melissa Baldwin
I wanted to follow up with you regarding the information I provided in my last email. Did the information we sent you resolve the issue?
If you are unavailable right now, you can always contact us again at a later time by opening a new ticket I will close this case by the end of business tomorrow if I do not receive a reply.
Please let us know if you need additional support on this issue.
Thank you,
Chegudi Priya
Yellowfin Technical Support
Hello Melissa Baldwin
I wanted to follow up with you regarding the information I provided in my last email. Did the information we sent you resolve the issue?
If you are unavailable right now, you can always contact us again at a later time by opening a new ticket I will close this case by the end of business tomorrow if I do not receive a reply.
Please let us know if you need additional support on this issue.
Thank you,
Chegudi Priya
Yellowfin Technical Support
Hello Melissa Baldwin,
Good Day!
This email is to notify you that we believe that you have identified the solution for the reported issue or that this ticket can be resolved for now.
Because of age and inactivity, I am going to go ahead and mark this ticket as Completed for now. However, if you are unavailable right now, you can always contact us again at a later time by opening a new ticket.
Thank you,
Chegudi Priya
Yellowfin Technical Support
Hello Melissa Baldwin,
Good Day!
This email is to notify you that we believe that you have identified the solution for the reported issue or that this ticket can be resolved for now.
Because of age and inactivity, I am going to go ahead and mark this ticket as Completed for now. However, if you are unavailable right now, you can always contact us again at a later time by opening a new ticket.
Thank you,
Chegudi Priya
Yellowfin Technical Support
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