Category
Administration
Product Version
9.0
Link in E-Mail Template
Completed
Hello Yellowfin Support,
I customized my E-Mail Template and in the Footer is a Link, where the User can access on his profile. To avoid that, I would like to remove that text or make the Link inactive.
Is there any way to remove this Link? I don't find any solution in the documentation:
https://wiki.yellowfinbi.com/space/yfcurrent/2205424/Email+Template#Formatting-the-Email-Template
We use the yellowfin version 9.16.1.2
Thanks,
Janus
Files:
Email-Template.png
The same question 
Hello Janus Engler,
Thank you for your patience. At this time, there is no official method available to remove the link from the email template. However, we can suggest a possible workaround that may help in this situation.
Please try adjusting the footer font size to 0. Additionally, change both the footer top background colour and the footer background colour to white within the email template settings.
Kindly let us know if this solution resolves the issue.
Sincerely,
Siddartha Pathi
Yellowfin Technical Support Engineer
Hello Janus Engler,
Thank you for your patience. At this time, there is no official method available to remove the link from the email template. However, we can suggest a possible workaround that may help in this situation.
Please try adjusting the footer font size to 0. Additionally, change both the footer top background colour and the footer background colour to white within the email template settings.
Kindly let us know if this solution resolves the issue.
Sincerely,
Siddartha Pathi
Yellowfin Technical Support Engineer
Hello Janus Engler,
My name is Siddartha Pathi from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #{33557}
Case Title: {Link in E-Mail Template
Please allow us some time. We will get back to you shortly. If you have any further questions or need assistance, please reach out to us. We're here to help.
Sincerely,
Siddartha Pathi
Yellowfin Technical Support Engineer
Hello Janus Engler,
My name is Siddartha Pathi from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #{33557}
Case Title: {Link in E-Mail Template
Please allow us some time. We will get back to you shortly. If you have any further questions or need assistance, please reach out to us. We're here to help.
Sincerely,
Siddartha Pathi
Yellowfin Technical Support Engineer
Hello Janus Engler,
Thank you for your patience. At this time, there is no official method available to remove the link from the email template. However, we can suggest a possible workaround that may help in this situation.
Please try adjusting the footer font size to 0. Additionally, change both the footer top background colour and the footer background colour to white within the email template settings.
Kindly let us know if this solution resolves the issue.
Sincerely,
Siddartha Pathi
Yellowfin Technical Support Engineer
Hello Janus Engler,
Thank you for your patience. At this time, there is no official method available to remove the link from the email template. However, we can suggest a possible workaround that may help in this situation.
Please try adjusting the footer font size to 0. Additionally, change both the footer top background colour and the footer background colour to white within the email template settings.
Kindly let us know if this solution resolves the issue.
Sincerely,
Siddartha Pathi
Yellowfin Technical Support Engineer
Hey Siddartha Pathi,
thank you for the fast respond, the Solution is working for now.
We can close the ticket.
Thank you and have a nice rest week,
Janus
Hey Siddartha Pathi,
thank you for the fast respond, the Solution is working for now.
We can close the ticket.
Thank you and have a nice rest week,
Janus
Hello Janus Engler,
Greetings of the day
Thank you for confirming and giving us the opportunity to assist you with this case. I am glad to hear the issue was resolved. If you have any other issues, please contact us again by opening up a new ticket, and we will provide additional support.
You will be receiving a Survey to evaluate our support. It would be very helpful for us if you could hit us with a SATISFIED on that Survey.
Thank you,
Siddartha Pathi
Yellowfin Technical Support
Hello Janus Engler,
Greetings of the day
Thank you for confirming and giving us the opportunity to assist you with this case. I am glad to hear the issue was resolved. If you have any other issues, please contact us again by opening up a new ticket, and we will provide additional support.
You will be receiving a Survey to evaluate our support. It would be very helpful for us if you could hit us with a SATISFIED on that Survey.
Thank you,
Siddartha Pathi
Yellowfin Technical Support
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