Login Error: You have previously logged in as {0} in Yellowfin 9.16

Hello Dylan,

My name is Ankit Asati from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #33125
Case Title: Login Error: You have previously logged in as {0} in Yellowfin 9.16

Issue Overview:
Login Error: You have previously logged in as {0} in Yellowfin 9.16

Request for Additional Information:

To better understand and expedite the resolution of your case, please provide me following details:

• A screenshot to illustrate the problem that you are facing
• The application log files which are located in the "Yellowfin 9.16\appserver\logs" directory. Zip the log folder and send it to us. If the logs are too big to be attached please upload them to the following FTP server and let us know the name of the file you uploaded:

https://ftp.yellowfin.bi/files/

• A Timestamp of when this issue started happening. This will assist us in finding the correct input in the log files.
• When did the issue appeared first?
• Did you made any recent changes like update/upgrade to the system?
• Is it random or for specific user or random user sometime or all the time?

Next Steps and Workarounds:

Please provide the requested information while we review the details at our end. It is not a known issue in yellowfin 9.16.

Sincerely,

Ankit Asati

Yellowfin Technical Support Engineer

this issue started occurring after 9.15 upgrade. No other changes / upgrades were made.

It is random and happens to report consumer roles.

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Hello Dylan

Thank you for the information.

Request if you can share us the complete yellowfin logs in order to have a detailed investigation on the case. The application log files which are located in the "<YellowfinInstallPath>\appserver\logs" directory. Zip the log folder and send it to us. If the logs are too big to be attached please upload them to the following FTP server and let us know the name of the file you uploaded:

https://ftp.yellowfin.bi/files/

Additionally, please share a timestamp of when this issue started happening. This will assist us in finding the correct input in the log files.

Thank you,

Ankit Asati

Yellowfin Technical Support

Hi Ankit,

I have uploaded the logs on the FTP server and also attached to this reply.

Timestamp will be around 10 AM AEST.

Regards,

Dylan

Dylan Gonsalves :: Business Intelligence Administrator

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Hello Dylan

Thank you for the logs,

Request if you can please let us know the name of the logfile you have recently uploaded.

Thank you,

Ankit Asati

Yellowfin Technical Support

Hello Dylan

I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.

Thank you,

Ankit Asati

Yellowfin Technical Support

Hello Dylan

Thank you for your patience,

Upon reviewing the logs, it has been noted that numerous login attempts have been recorded; however, all of them were successfully authorized. We kindly request that you attempt to replicate the issue once more and provide the most recent log file.

YF:2025-11-16 10:18:50.844: INFO (LogonAction) - [57] [Background] [/login_autoit.jsp] Internal Entry Point for Logon
YF:2025-11-16 10:23:12.026: INFO (LogonAction) - [56] [BB3B0B5E] [/logon.i4] Logon Action entered
YF:2025-11-16 10:23:12.026: INFO (LogonAction) - [56] [BB3B0B5E] [/logon.i4] Internal Entry Point for Logon
YF:2025-11-16 10:23:12.041: INFO (LogonProcess) - [56] [BB3B0B5E] [/logon.i4] Multiple concurrent user Id on multiple hosts.
YF:2025-11-16 10:23:12.264: INFO (LogonAction) - [56] [BB3B0B5E] [/logon.i4] logon authorised..

Thank you,

Ankit Asati

Yellowfin Technical Support

Hello Dylan

I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.

Thank you,

Ankit Asati

Yellowfin Technical Support

Hello Dylan

I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.

If you are unavailable right now, you can always contact us again at a later time by opening a new ticket. I will close this ticket by the end of business tomorrow if I do not receive a reply.

Please reply to this email and I will continue to work to resolve this issue.

Thank you,

Ankit Asati

Yellowfin Technical Support

Hi Dylan,

I hope things are going well with you.

Just wanted to let you know I'll be closing this request due to inactivity for now. However, if you ever wanted to re-visit this or have anything else I can help you with, please let me know.

Kind regards,

Ankit Asati