Yellowfin Startup Error

Hello Justin Alan Dobratz,

My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #33099
Case Title: Yellowfin Startup Error

The error you're encountering suggests a problem with the database connection. Here are steps to resolve it:

1. Verify Database Access:
   
2. Check that the database user has the correct permissions and that the database server is accessible from the Yellowfin server.
3. Network Configuration:
   
4. Ensure there are no network issues or firewall settings blocking access to the database server.

To better understand and troubleshoot the issue, and to identify the root cause, it would be greatly appreciated if you could share the info.jsp file and the debug logs corresponding to that timestamp.

• The info.jsp file for this instance in HTML format. In order to get this file please follow the instructions in the following link:

https://community.yellowfinbi.com/topic/how-to-get-the-info-jsp

• This below link will guide you through enabling debug mode.
  https://community.yellowfinbi.com/knowledge-base/article/how-do-i-turn-on-debug-logging-within-yellowfin-log-file
• If the logs are too big to be attached please upload them to the following FTP server and let us know the name of the file you uploaded: https://ftp.yellowfin.bi/files/.

Sincerely,

Yamini Naidu

Yellowfin Technical Support Engineer

Hello!

We did narrow the error down to the attached screenshot in the logs

Where do we go within our Yellowfin install to change the password it uses to access the repository server?

Yamini,

This has been fixed, thank you for your help. We needed to update the password in the web.xml file

Hello Justin Alan Dobratz

I am glad to hear the issue was resolved. If you have any other issue please contact us again by opening up a new ticket and we will provide additional support.

Thank you,

Yamini Naidu

Yellowfin Technical Support