Category
Performance
Product Version
9.0
Default Footer Font stuck
Completed
Hello
We are having issues with the custom Footer - no matter what we do it seems to be stuck on the default YF font. We have tried to change it several times, but YF doesn't register the change and renders the report as a PDF with the default YF font.
I think its Libre Franklin, but we are wanting to use our font which is Helvetica, or even one of the other in built fonts that is closure looking to Helvetica.
I think this might be a small bug in YF
The same problem 
Hello Livia,
My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #32769
Case Title: Default Footer Font stuck
Allow me some time to investigate the issue in the latest version. In the meantime, I kindly request additional information
to better understand and expedite the resolution of your case.
Sincerely,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Livia,
My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #32769
Case Title: Default Footer Font stuck
Allow me some time to investigate the issue in the latest version. In the meantime, I kindly request additional information
to better understand and expedite the resolution of your case.
Sincerely,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Livia,
In response to your inquiry, I would like to inform you that I have tested the issue in version 9.16, and it appears that the footer settings function correctly after exporting to PDF. Could you please confirm whether the following setting is configured on your end? Navigate to content settings --> Report settings --> Header & Footer
Please apply the settings here and check if this resolves the issue.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Livia,
In response to your inquiry, I would like to inform you that I have tested the issue in version 9.16, and it appears that the footer settings function correctly after exporting to PDF. Could you please confirm whether the following setting is configured on your end? Navigate to content settings --> Report settings --> Header & Footer
Please apply the settings here and check if this resolves the issue.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hey Yamini Naidu,
Thank you for your quick response - yes we have changed these settings and we have tried to change it via the administration menu default settings as well. It still renders as the wrong font, it renders with the correct colour and size, just not the font.
It must just be a glitch in our YF
Hey Yamini Naidu,
Thank you for your quick response - yes we have changed these settings and we have tried to change it via the administration menu default settings as well. It still renders as the wrong font, it renders with the correct colour and size, just not the font.
It must just be a glitch in our YF
Hello Livia,
I would like to schedule a call for a screen session to verify all the queries and subsequently raise this matter with the product team. Could you please inform me of your availability for a call? I am available from Monday to Friday between 4 PM IST and 10 PM IST.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Livia,
I would like to schedule a call for a screen session to verify all the queries and subsequently raise this matter with the product team. Could you please inform me of your availability for a call? I am available from Monday to Friday between 4 PM IST and 10 PM IST.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Good morning to honest, I am not sure how helpful it will be as all our settings are correct, and I am pretty sure it is a bit of a glitch in our YF. We also are not able to share our screen or any internal information with you/anyone who is external of our company.
We do have a meeting with a YF rep and technical support person set up for a later date, so maybe we will bring it up then.
Apologies, I know it is frustrating, but there is not much we can do
Good morning to honest, I am not sure how helpful it will be as all our settings are correct, and I am pretty sure it is a bit of a glitch in our YF. We also are not able to share our screen or any internal information with you/anyone who is external of our company.
We do have a meeting with a YF rep and technical support person set up for a later date, so maybe we will bring it up then.
Apologies, I know it is frustrating, but there is not much we can do
Hello Livia,
I hope you are doing well
I would like to follow up with you to inquire about the progress on your side. As you indicated in your previous email, were you able to address the issue during the meeting with the YF representative? Please inform me if you require any additional assistance from our side; we would be happy to help you resolve the matter.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Livia,
I hope you are doing well
I would like to follow up with you to inquire about the progress on your side. As you indicated in your previous email, were you able to address the issue during the meeting with the YF representative? Please inform me if you require any additional assistance from our side; we would be happy to help you resolve the matter.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hi Livia,
I hope things are going well with you.
Just wanted to let you know I'll be closing this request due to inactivity. However, if you ever wanted to re-visit this or have anything else I can help you with, please let me know.
Kind regards,
Yamini Naidu
Hi Livia,
I hope things are going well with you.
Just wanted to let you know I'll be closing this request due to inactivity. However, if you ever wanted to re-visit this or have anything else I can help you with, please let me know.
Kind regards,
Yamini Naidu
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