Save To Disk Schedule option is not available

Hello Ryan,

My name is Deepak Chaganti from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #32168
Case Title: Save to Disk Schedule

I have checked the box for the current System Admin role and then logged out and logged back in. I am running Yellowfin in a Docker container, and I can see the option 'Save to Disk Schedule:

Request for Additional Information:

To better understand and expedite the resolution of your case, please provide me following details:

• Could you please confirm if you have saved the Role settings after adding the role:
  
  
• If yes, have you tried logging out and logging back in after saving the changes?
• Do we see any error messages in the browser console/network when saving the 'Save to Disk Broadcast' option?

Sincerely,

Deepak Chaganti

Yellowfin Technical Support Engineer

Hello,

#1 and #2, I have done this numerous time. I've verified that box is checked on the role that I'm. I even checked that box for ALL the roles, logged out and then back in, and it's still not there. There are no errors in the console, or in the Docker logs for the container. These are the only options in the dropdown:

Hi Ryan,

Thanks for the information.

Could you please confirm if you have MULTICAST enabled on your license?
Please share the info.jsp or a screenshot from the License management:

It looks like we need Multicast license to use the 'Save to Disk Schedule'

Thanks,

Deepak

Hello,

Here is a screenshot. Does this mean we do or do not have a multicast license? If we don't, what do we need to do to get one?

Hi Ryan,

Unfortunately, Multicast is not enabled in your current license.

Your CSM can provide further details regarding the Multicast license options. Please let me know if you would like me to reach out to your CSM on your behalf, or if you prefer to contact them directly.

Thanks,

Deepak

Hi Ryan,

Hope you're having a good week.

Just wanted to check-in and see how it's all going. Please let me know if you had a chance to discuss with CSM. And also if there is anything else that I can assist with.

Kind regards,

Deepak Chaganti

Hello,

I have been discussing this issue with our CSM. The problem is the license we have does not allow us to see/use this option. Even though the documentation does not indicate there are special conditions to allow this feature to be used, apparently that is the case. We are working with the CSM to get this feature enabled. We do not expect to charged to use such a simple feature as saving a report when it is executed.

Hi Ryan,

Thanks for the update that you are already in discussion with CSM. I have also shared the case details with Edgar (CSM).

And the wiki page is also updated with the details:

Please let me know if there is anything I can assist with from a support standpoint.

Thanks,

Deepak

Hi Ryan,

I have received an update from the CSM that a Multicast license has been provided. I will now proceed to mark this as completed.

Please feel free to reach out if there is anything else we can assist you with in the future.

Regards,

Deepak