When you have exceeded the maximum login attempts, the user record in the database is flagged as password expired and the account is locked.
When a user account has been locked here are the preferred methods of resetting:
1. Log in as another user (who has admin rights) and reset the password via user management.
2. Use the resetadmin.jsp if you have locked out your admin account (and you don’t have any other admin accounts that can login and reset it).
3. Modify the record in the IpClass table. Query for any records that have ‘passwordexpired = true’. Change the password expired record to FALSE and change accessattempts to 0. ONLY If 1 & 2 fail.
Be sure to have a Yellowfin database backup as a safety precaution.
There is currently no method see a full list of locked accounts from the UI, you will need to look at the ‘IpClass’ table.
For LDAP and SSO users, this is handled by their respective configurations.
Account has been locked – Reset using ResetAdmin.jsp