Regarding Tabs Under Report Setting - urgent

Hi Nancy / Rohan,

Have confirmed via ring central that you're experiencing problems navigating around the content setting tabs via chart settings, report settings etc. On our call we found a workaround that allowed you to access these settings via connecting to the actual server and going through the localhost on a chrome browser.

I'll try and escalate this with support. I've just sent you an email regarding trying on other client machines. There might be a possibility its just affecting the one machine at your office. Let me know if thats the case.

Thanks,

Tim

Hi Rohan,

I think you may have got your logs mixed up because the error at around 10:47 is to do with rendering a chart:

YF:2018-01-08 10:47:55: INFO (OrgCache:getOrgRefCodeDesc) - Null reference code requested
YF:2018-01-08 10:48:01:ERROR (AbstractCategoryFormatter:setCategoryAxisFormats) - Error: java.lang.NumberFormatException: For input string: "null"
java.lang.NumberFormatException: For input string: "null"
	at sun.misc.FloatingDecimal.readJavaFormatString(Unknown Source)
	at sun.misc.FloatingDecimal.parseDouble(Unknown Source)
	at java.lang.Double.parseDouble(Unknown Source)
	at com.hof.mi.charting.format.AbstractCategoryFormatter.setCategoryAxisFormats(AbstractCategoryFormatter.java:425)
	at com.hof.mi.charting.format.CategoryFormatter.applyFormats(CategoryFormatter.java:400)
	at com.hof.mi.charting.format.ChartFormatter.doFormatting(ChartFormatter.java:165)
	at com.hof.report.ChartCreator.renderChart(ChartCreator.java:523)

regards,

David

Hi Rohan,

I'm in the process of cleaning up my work list and I noticed that this ticket is still open and in the "Awaiting Reply' status, so I'm just wondering how this issue is going over there these days? If you could let us know then that would be great!

regards,

David