Incident Number Hyperlink|Summary|Submitter|Group|Company|Organization|Department|Impact|Priority|Assignee Support Company|Urgency|Status
INC000000000002|Laptop not working|appadmin|Service Desk|Calbro Services|Information Technology|Customer Service|2-Significant/Large|High|Calbro Services|2-High|Assigned
INC_CAL_1000001|User needs access to specific applications.|Remedy Application Service|Frontoffice Support|Calbro Services|Human Resources||4-Minor/Localized|Medium|Calbro Services|3-Medium|Closed
INC_CAL_1000002|Unable to access Payroll System.  Need user account.|Remedy Application Service|Backoffice Support|Calbro Services|Human Resources||3-Moderate/Limited|Medium|Calbro Services|3-Medium|Closed
INC_CAL_1000003|New Hire Application connectivity issue.|Remedy Application Service|Frontoffice Support|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|Medium|Calbro Services|3-Medium|Closed
INC_CAL_1000004|Backup DB Server for Moratorium Efforts.|Remedy Application Service|Backoffice Support|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|Medium|Calbro Services|3-Medium|In Progress
INC_CAL_1000005|Unable to locate Software on Network.|Remedy Application Service|Backoffice Support|Calbro Services|Information Technology|Customer Service|1-Extensive/Widespread|Critical|Calbro Services|1-Critical|Closed
INC_CAL_1000006|Install Wireless Connectivity to Network.|Remedy Application Service|Backoffice Support|Calbro Services|Information Technology|Customer Service|1-Extensive/Widespread|Critical|Calbro Services|1-Critical|Closed
INC_CAL_1000007|Configure new Laptop and educate User.|Remedy Application Service|Frontoffice Support|Calbro Services|Human Resources||2-Significant/Large|Medium|Calbro Services|3-Medium|Assigned
INC_CAL_1000008|Setup Access Badge for Employee.|Remedy Application Service|Service Desk|Calbro Services|Human Resources||2-Significant/Large|High|Calbro Services|2-High|Closed
INC_CAL_1000009|User reports Connectivity Issues when accessing a specific application.|Remedy Application Service|Backoffice Support|Calbro Services|Human Resources||2-Significant/Large|High|Calbro Services|2-High|Assigned
INC_CAL_1000010|Unable to detect USB devices.|Remedy Application Service|Service Desk|Calbro Services|Human Resources||2-Significant/Large|High|Calbro Services|2-High|Assigned
INC_CAL_1000011|System crashes when launching software application.|Remedy Application Service|Frontoffice Support|Calbro Services|Information Technology|Customer Service|2-Significant/Large|High|Calbro Services|2-High|Assigned
INC_CAL_1000012|"User reports ""Failure to load OS."""|Remedy Application Service|Service Desk|Calbro Services|Information Technology|Customer Service|1-Extensive/Widespread|Critical|Calbro Services|1-Critical|Assigned
INC_CAL_1000013|Client Desktop will not power on.|Remedy Application Service|Service Desk|Calbro Services|Human Resources||1-Extensive/Widespread|Critical|Calbro Services|1-Critical|Assigned
INC_CAL_1000014|Issue with Hand Held Device.|Remedy Application Service|Service Desk|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|High|Calbro Services|2-High|Assigned
INC_CAL_1000015|Backup Dev and Sandbox Server.|Remedy Application Service|Backoffice Support|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|High|Calbro Services|2-High|Closed
INC_CAL_1000016|User System Backup Request.|Remedy Application Service|Service Desk|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|Medium|Calbro Services|2-High|Assigned
INC_CAL_1000017|Unable to connect Hand Help Device to network.|Remedy Application Service|Backoffice Support|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|Medium|Calbro Services|3-Medium|Assigned
INC_CAL_1000018|Install latest Security Patch on server.|Remedy Application Service|Backoffice Support|Calbro Services|Human Resources||4-Minor/Localized|Medium|Calbro Services|3-Medium|Cancelled
INC_CAL_1000019|Issue with Access Rights.|Remedy Application Service|Frontoffice Support|Calbro Services|Human Resources||4-Minor/Localized|Medium|Calbro Services|3-Medium|Assigned
INC_CAL_1000020|Unable to Login to network.|Remedy Application Service|Frontoffice Support|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|Medium|Calbro Services|3-Medium|Assigned
INC_CAL_1000021|Need drivers available on Network for Print Server.|Remedy Application Service|Backoffice Support|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|Medium|Calbro Services|3-Medium|Closed
INC_CAL_1000022|Client needs latest version of application.|Remedy Application Service|Service Desk|Calbro Services|Human Resources||4-Minor/Localized|Low|Calbro Services|4-Low|Assigned
INC_CAL_1000023|Prepare System for Distribution.|Remedy Application Service|Service Desk|Calbro Services|Information Technology|Customer Service|3-Moderate/Limited|High|Calbro Services|1-Critical|Closed
INC_CAL_1000024|User needs local Database System installed.|Remedy Application Service|Frontoffice Support|Calbro Services|Information Technology|Customer Service|4-Minor/Localized|Low|Calbro Services|4-Low|Pending
INC_CAL_1000025|Setup and Install Computer System Hardware.|Remedy Application Service|Service Desk|Calbro Services|Human Resources||2-Significant/Large|Critical|Calbro Services|1-Critical|Closed